Gambling is entertainment. At gb007, we are committed to making sure it stays that way for every player on our platform. This page gives you the tools, knowledge, and direct support pathways you need to keep gaming enjoyable, healthy, and firmly within your control.
gb007 provides a comprehensive suite of self-management tools that put you in control of your gaming activity at all times. All tools take effect immediately upon activation.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a deposit limit is in place, it activates instantly. Reducing a limit takes effect immediately; increasing a limit requires a 72-hour cooling-off period before taking effect.
Define the maximum number of hours you want to spend on the gb007 Platform in a single session. When your limit is reached, the session ends automatically and you are logged out. A summary of your session activity is shown before logout.
Need a break for a few days or weeks? Activate a time-out to suspend your account for a chosen period of between 1 and 42 days. During a time-out, you cannot log in, deposit, or place bets. Your account balance is preserved and accessible again once the period expires.
For players who need a longer or permanent break, self-exclusion closes your gb007 account for a minimum of six months or permanently. During self-exclusion, your account cannot be reopened under any circumstances before the elected period expires. Funds are returned to your verified payment method within five business days.
Request a detailed statement of your gaming activity — deposits, withdrawals, wagers, wins, and time spent — for any period up to 12 months. Reviewing your real activity data is one of the most effective ways to stay aware of your actual gambling behaviour versus your perception of it.
Bonus offers and promotional messages can create unhealthy impulses to gamble more than intended. You can opt out of all marketing communications and promotional notifications at any time, reducing temptation while keeping your account fully functional for recreational play.
The table below summarises every player-controlled limit available on the gb007 platform, including how quickly each limit takes effect and how to modify it.
| Limit Type | Available Periods | Takes Effect | Decrease Takes Effect | Increase Takes Effect |
|---|---|---|---|---|
| Deposit Limit (IDR) | Daily / Weekly / Monthly | Immediately on first set | Immediately | After 72-hour cooling-off |
| Wager Limit (IDR) | Daily / Weekly / Monthly | Immediately on first set | Immediately | After 72-hour cooling-off |
| Loss Limit (IDR) | Daily / Weekly / Monthly | Immediately on first set | Immediately | After 72-hour cooling-off |
| Session Time Limit | Per-session (hours) | Next login session | Immediately | After 24-hour cooling-off |
| Time-Out (Short Break) | 1 – 42 days | Immediately | N/A — cannot shorten | Can extend at any time |
| Self-Exclusion | 6 months / 1 year / 5 years / Permanent | Immediately | N/A — cannot shorten | Permanent cannot be reversed |
Answer honestly — this checklist is for your personal awareness only and is not recorded by gb007. If you answer "yes" to two or more of these questions, we strongly encourage you to activate one of our player-protection tools or speak with our support team.
Problem gambling is a recognised behavioural condition in which a person is unable to resist the urge to gamble, even when this causes significant personal, financial, or social harm. It exists on a spectrum — from mild over-spending to a serious disorder requiring professional intervention.
The vast majority of people who bet on sports or play casino games do so without any lasting negative consequences. However, for a small but significant minority, gambling can escalate into a compulsive behaviour that affects every area of life. Early awareness is the single most effective preventive measure.
All casino games and sportsbook markets operate with a house edge — a mathematical advantage that ensures the operator profits over a large number of rounds or bets. This means that, over time, the expected outcome for any individual player is a net loss. Gambling should never be considered a source of income or a method to recover financial losses.
At gb007, we publish the Return-to-Player (RTP) percentages for all slot titles and table games. We encourage all players to review these figures and to set strict budgets they are genuinely comfortable losing before each session begins.
If you share your device with family members — particularly during school holidays such as Idul Fitri, Nyepi, or the long Ramadhan period when family gatherings are common — ensure that the gb007 app or browser session is always logged out before handing over the device. Never share your account credentials with anyone, including family members.
If you are concerned that someone else in your household may be developing a gambling problem, encourage them to speak with a professional. Practical steps include enabling parental controls on shared devices and keeping financial accounts separate.
Self-exclusion is the most comprehensive protection tool available at gb007. The process takes less than five minutes and takes effect immediately upon confirmation.
Reach out via 24/7 live chat on the gb007 Platform or email [email protected] with the subject line "Self-Exclusion Request".
Select your preferred exclusion period: 6 months, 1 year, 5 years, or permanent. Our agent will explain what each option entails.
For your protection, we will verify your account identity before processing the request. This typically takes under 10 minutes.
Your account is closed immediately. Any remaining balance is returned to your verified payment method within five business days.
A written confirmation of your self-exclusion, including the end date (if applicable), is sent to your registered email address.
gb007's own support team is available around the clock, but we also encourage players who are struggling to seek independent professional help. The following organisations offer confidential guidance.
Our dedicated responsible gaming support agents are available 24/7 via live chat on the Platform. They can activate any protection tool on your behalf, advise on self-exclusion, and refer you to professional help services.
An international fellowship of men and women who share their experience, strength, and hope to help each other recover from a gambling problem. Meetings are available globally, including through online video formats accessible from Jakarta, Surabaya, Bali, and other Indonesian cities.
If you feel that gambling has become a serious problem, we encourage you to consult a licensed psychologist or psychiatrist. Indonesia has accredited mental health professionals in all major cities who are experienced in treating addictive and compulsive behaviours.
For written, non-urgent responsible gaming enquiries — such as requesting an activity statement, discussing your options, or asking questions about our player protection policies — email [email protected] with the subject line "Responsible Gaming".
Responsible gaming is not a checkbox item at gb007 — it is a foundational commitment embedded in every layer of our platform design, business operations, and customer support culture. We believe that a sustainable, reputable gaming platform can only be built on the wellbeing of the players it serves. An industry that ignores problem gambling is an industry that harms its own community.
Our responsible gaming framework is reviewed and updated at least annually to incorporate the latest research, regulatory guidance, and player feedback. Every member of our customer support team — including our native Indonesian-speaking agents who are available 24/7 throughout the Ramadhan period, Idul Fitri, Nyepi, and all public holidays — receives dedicated responsible gaming training before joining the live support team.
gb007 does not wait for players to self-identify a problem. Our platform employs automated behavioural monitoring that analyses patterns such as session duration, frequency of deposits, rapid loss sequences, and deviation from a player's established behavioural baseline. Where our system detects patterns consistent with problem gambling risk, the account is flagged for a proactive outreach check by our responsible gaming team.
This monitoring is conducted in strict accordance with our Privacy Policy. Data is used solely for player protection purposes and is never shared with third parties for commercial use. Players who receive a proactive outreach message are under no obligation to respond, but we strongly encourage engagement — these messages exist because we genuinely care about your wellbeing.
The minimum age to hold a gb007 account and participate in any betting or gaming activity is 21 years. This threshold is strictly enforced through mandatory Know Your Customer (KYC) verification, which requires the submission of a valid Indonesian government-issued photo ID — either a KTP (Kartu Tanda Penduduk) or a valid passport — before any withdrawal can be processed and before certain deposit thresholds are reached.
Accounts where age verification cannot be confirmed are suspended pending resolution. Any account found to belong to a person under 21 years of age is permanently closed, all wagers are voided, and deposited funds are returned to the originating payment method. gb007 reserves the right to apply enhanced due diligence to any account where age or identity cannot be confirmed to our satisfaction.
In addition to gb007's own platform tools, we encourage players who feel they need an additional layer of protection to consider third-party website-blocking software. These applications operate at the device or network level and can block access to gambling websites across all browsers and applications on a device. They are particularly useful for players who are in a self-exclusion period and want to eliminate the possibility of accidentally accessing the gb007 Platform from a new device.
Popular options include GamBlock, Betfilter, and browser-level parental control settings built into devices manufactured for the Indonesian market. These tools are independent of gb007 and are not endorsed or maintained by us, but we mention them as genuinely effective supplementary tools for players committed to a sustained break from online gambling.
If you are reading this page because you are concerned about a family member's or close friend's gambling behaviour rather than your own, we want to acknowledge you as well. Supporting someone with a gambling problem is emotionally exhausting and financially stressful. You are not responsible for their choices, but your support can make an important difference.
You can contact gb007 support on behalf of a player to request that their account be reviewed or that a welfare check be conducted. While privacy obligations limit what information we can share about another person's account, we can in many cases act on a welfare concern and reach out to the player independently. Contact us at [email protected] with the subject line "Welfare Concern" — our team will treat your message with complete confidentiality.
Responsible gaming and great entertainment go hand in hand at gb007. Explore our full platform — and remember, our support team is always just one click away if you ever need help.